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EYPAY - Direct Debit Actions

Feature Requesteymanage

1.Create a report/csv that can be downloaded to show what you have sent for collection by direct debit. I have no way of knowing how much I am collecting when i process dd’s unless i add each one up manually!

  1. Enable dd mandate to be sent from the parent profile as it used to be.

  2. Allow dd’s to be cancelled / amended once they have been sent for collection (but not yet submitted) as you used to be able to do.

  3. Have a setup DD mandate link readily available that we can include in other email correspondence to parents.

  4. split payment dd’s. It is not automatically splitting the amount - you have to put the amount in manually- It should automatically split with the % criteria you have entered as it used to be.

Posted by Karen Welsh ·
3 comments

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Comments3

  • Product Team

    Team•

    Jul 22

    Hi Karen, many thanks for these suggestions! We will monitor the activity of your suggestion closely and consider the points you have raised.

    With regards to point 4, can you provide a bit more context for us, as you can already email the link to parents via the Direct Debits Mandates page either in bulk by selecting all or some parents, or to an indidvidual parent by just choosing them from the list and then pressing the send mandates button.

    • Karen Welsh

      •

      Jul 22

      Many thanks, I send a new starter email to parents and within that I used to provide a link for them to click that would take them straight to dd set up. I tried to create one myself by sending a link to demo child and then copying that to put into the email but it doesn’t work.

      • Product Team

        Team•

        Jul 22

        Hi Karen thank you for this information, it is really helpful to us. I have updated the content to reflect this use case so it is more visible when glancing the suggestion.