Hi Michelle, many thanks for your suggestion and our apologies for any inconvenience this may cause.
Having idle session auto logouts is a standard security feature across almost all software platforms that contain sensitive information. We do maximise the idle time as much as we can to 20 minutes of inactivity before log out occurs, to try and limit the amount of system log outs our customers may encounter.
michelle-smithrainbowdaynurseryuk-com
•
Apr 16
Hi,
I do appreciate the security reasoning, but I still feel the 20‑minute auto‑logout is quite restrictive for our day‑to‑day workflow. In practice, it interrupts tasks regularly, even when we’re actively working with children and can’t constantly return to the screen.
I also wanted to mention that other platforms in the sector, such as Famly, don’t enforce automatic logouts in the same way, so it’s difficult to understand why this can’t be approached more flexibly.
I completely respect the need for security, but I’m still not fully in agreement with the current setup and would really value if this could be reviewed again.
Product Team
Team•
Apr 17
Hi Michelle
Many thanks for further information, this is very helpful. I have moved the status of your suggestion to under consideration.
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Comments3
Product Team
Apr 16
Hi Michelle, many thanks for your suggestion and our apologies for any inconvenience this may cause.
Having idle session auto logouts is a standard security feature across almost all software platforms that contain sensitive information. We do maximise the idle time as much as we can to 20 minutes of inactivity before log out occurs, to try and limit the amount of system log outs our customers may encounter.
michelle-smithrainbowdaynurseryuk-com
Apr 16
Hi,
I do appreciate the security reasoning, but I still feel the 20‑minute auto‑logout is quite restrictive for our day‑to‑day workflow. In practice, it interrupts tasks regularly, even when we’re actively working with children and can’t constantly return to the screen.
I also wanted to mention that other platforms in the sector, such as Famly, don’t enforce automatic logouts in the same way, so it’s difficult to understand why this can’t be approached more flexibly.
I completely respect the need for security, but I’m still not fully in agreement with the current setup and would really value if this could be reviewed again.
Product Team
Apr 17
Hi Michelle
Many thanks for further information, this is very helpful. I have moved the status of your suggestion to under consideration.