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Funded hours for holidays

Feature Requesteymanage

Could funded hours be allocated to booked holiday dates before any attended days?

We have parents who are complaining that they are charged for days their child is not attending when they use more than their funding allocation eg: a child is booked in for Tuesday to Friday using 22 funded hours but they are booked in for 24 hours every week; they have a Friday off, so all funding is applied to the Tuesday to Thursday hours first then the remaining 6 hours to the day off - so they receive the remaining four funded hours but are charged for 2.

I assume parents would not complain if they were charged for the days their child actually attends rather than allocating the charge to the holiday date.


We do explain about contracted hours etc etc but it falls on deaf ears and makes the parent unhappy - they don’t look at the FREE hours at all. Everyone expects something for nothing all the time. 🙄

Posted by Glynis Gover ·
Status: Already available2 comments

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Comments2

  • Product Team

    Team•

    Mar 25

    Good Morning, we have reviewed this request and we think this is something that can be resolved with the current system functionality. Could you possibly contact our support team on 0330 088 2008 (option 2), so we can discuss this further with you?

    Kind regards

    Tinashe

    • Product Team

      Team•

      Mar 25

      Thank you for your suggestion and your time to discuss this. As discussed, when the holiday is marked with “funding applicable”, the invoice amount remains the same as the 22 hours is deducted from the funded session and the remaining 2 hours are being charged as they would in a normal week with no holiday.

      Kind regards

      Tinashe