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Push notifications on the app for messages sent to parents

Feature Request

I know that when a message is sent out via the communications tab OR the Messaging side, they receive an email notification however I think it would be better if parents get an actual notification FROM the app and have the red number on the Icon itself to prompt parents to check the app more regularly.

Posted by norwoodgreensnowflakesnursery-co-uk ·
Status: Already available3 comments

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Comments3

  • Product Team

    Team•

    Apr 29

    Good afternoon and thank you for your suggestion. A push notification is sent for the eyparent app when messages and conversations are sent to the parent. If parents have reported not receiving these, it is possible that they have notifications for eyparent disabled in their device settings.

    • norwoodgreensnowflakesnursery-co-uk

      •

      Apr 30

      I have the eyparent myself and I tested this in multiple ways. All notifications are on both in the app and in the app settings on the phone. I did not get a direct notification from the app so I didn’t think we got one outside of the emails
      Do you know what the problem could be?

      • Product Team

        Team•

        Apr 30

        It seem the notifications are not coming through due to an issue. Please could you contact our support team at support@eyworks.co.uk or through the live chat and they will be able to assist you with looking into this.